Claims integration
Claimants will be made aware of their mental wellness benefits through communications sent by Spring Health or Guardian, depending on the type of claim. Note: Only those claimants with Guardian coverages will be contacted.
Short Term Disability claimants who submit their claims telephonically will be reminded about their mental wellness benefits and asked to authorize data-sharing for a Spring Health outreach. If authorization is provided, claimants will receive targeted messaging from Spring Health based on the diagnosis of their claim.
If a claimant declines to authorize the outreach, there is no impact to their mental wellness benefits. The claimant will not receive an outreach letter; however, they can still access the Spring Health platform directly. A claimant’s decision regarding data-sharing with Spring Health will have no impact on the adjudication of the disability claim.
Long Term Disability claimants will receive a mental wellness benefits flyer within the claimant notice letter that is mailed to them. If the claimant is transitioning from Guardian Short Term Disability, the flyer will not be provided.
Leave of Absence, Life, and Supplemental Health (Accident, Cancer, Critical Illness, Hospital Indemnity) claimants, along with Disability claimants who submit their claim on paper, will receive a mental wellness benefits flyer from Guardian with their claim packages.
For Family and Medical Leave/Leave of Absence and Supplemental Health, Guardian will mail out a flyer to claimants with their claims correspondence.
For Life Insurance, when your employee experiences the loss of a dependent, Guardian will mail out a flyer to the employee. Beneficiaries and/or dependents will not be contacted.