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Since 1860, Guardian has taken care of businesses, families, and individuals in times of unexpected loss and hardship. As Guardian moves from insurer to trusted partner, to champion of well-being, we are committed to implementing new and innovative solutions to enhance our consumers’ experiences and make our services more available, efficient, and cost effective. Artificial intelligence (AI) solutions offer unique opportunities to better meet the needs of our policyholders. Guardian is exploring the use of AI to enhance our business operations in ways such as automating claims and underwriting processes and improving customer service through Hugo, our digital assistant chatbot.

Guardian is committed to the responsible design, adoption, implementation, and oversight of its AI system. To ensure that Guardian continues to harness new technologies for the benefit of its policyholders, we adhere to the following principles:

  • Accountability: Guardian designates human oversight over each AI model.

  • Robustness: Our AI models undergo rigorous testing and documented monitoring processes.

  • Fairness: Guardian treats people fairly and is vigilant in detecting and mitigating against unfair biases.

  • Explainability: Any action or decision made by an AI model should be transparent and explainable.

  • Security: Guardian incorporates proper management and protection practices in the development and use of AI.

  • Trust: Guardian respects the privacy of consumers and uses data only for disclosed purposes.

  • Compliance: Guardian will continue to comply with applicable laws and regulations.

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