Guardian teams recognized by DALBAR for the 19th consecutive year

Guardian’s Individual Life, Individual Disability, and Retirement Contact Centers rank first among their peers.

New York, NY, February 7, 2024 — The Guardian Life Insurance Company of America® (Guardian) and Park Avenue Securities (PAS), have once again earned DALBAR Service Awards. Guardian teams have been recognized by DALBAR for the past 19 years in various categories.

This year’s recognition highlights the performance of three Guardian Contact Centers and one Park Avenue Securities Contact Center.

Guardian’s Individual Life Contact Center and Individual Disability Contact Center received DALBAR’s Insurance Service Award.
Guardian’s Retirement Contact Center received DALBAR’s Annuity Service Award.
Park Avenue Securities Contact Center received DALBAR’s Financial Intermediary Service Award.

Guardian’s Head of IM Operations, Robin MacPherson, recognized our Contact Center colleagues efforts by sharing, “It’s a tremendous achievement to be recognized by DALBAR’s Service Award program. DALBAR is one of the leading standards for customers' satisfaction in financial services.”

“Park Avenue Securities is honored to once again be recognized in the Financial Intermediary Service Award category, achieving the highest level of performance among four key categories—attitude, accommodation, expertise, and call flow,” said Marianne Caswell, Head of Park Avenue Securities and Innovative Underwriters. “Our Contact Center call team is dedicated to providing financial professionals with an exceptional caller experience so that they can get back to what matters most: providing holistic wealth management solutions and supporting clients’ well-being.”

According to DALBAR, the 2023 recipients have “emerged successful through an impartial and meticulous audit utilizing DALBAR's cutting-edge measurement techniques and technology. This comprehensive evaluation of contact centers pinpointed those demonstrating unparalleled excellence.”

The DALBAR’s recognition adds to a long list of awards for Guardian. Learn more at: https://www.guardianlife.com/about-guardian/customer-service-awards

Guardian teams recognized by DALBAR for the 19th consecutive year

Guardian’s Individual Life, Individual Disability, and Retirement Contact Centers rank first among their peers.

This year’s recognition highlights the performance of three Guardian Contact Centers and one Park Avenue Securities Contact Center.

Guardian’s Individual Life Contact Center and Individual Disability Contact Center received DALBAR’s Insurance Service Award.
Guardian’s Retirement Contact Center received DALBAR’s Annuity Service Award.
Park Avenue Securities Contact Center received DALBAR’s Financial Intermediary Service Award.

The DALBAR’s recognition adds to a long list of awards for Guardian. Learn more at: https://www.guardianlife.com/about-guardian/customer-service-awards

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