J.D. Power and DALBAR recognize Guardian teams for exceptional customer service
J.D. Power has recognized Guardian Life for providing “an outstanding customer service experience” for phone support. DALBAR has recognized Guardian’s Individual Markets Contact Center as a Best-in-Class Provider of Policyholder Service – and awarded us the 2022 Financial Intermediary Service Award for industry-leading service to financial professionals. These are some of our proudest accomplishments of 2022.
DALBAR Recognition
2022 Insurance Service Award Winners
Individual Life Contact Center, 6 th year
Individual Disability Contact Center, 8 th year
2022 Financial Intermediary Service Award Winner
Park Avenue Securities Contact Center, 5 th year
2022 Annuity Service Award Winner
Retirement Contact Center, 6 th year
J.D. Power Recognition
2022 Certified Customer Service ProgramSM Program Recipient
Life Insurance Contact Center recognized by J.D. Power by providing "An Outstanding Customer Service Experience" for Phone support, 5 th year
Who is DALBAR?
DALBAR’s 2022 Service Award is earned by exceeding stringent benchmarks in detailed criteria covering all aspects of the customer experience over the course of the year. For more information, visit www.dalbar.com.
Who is J.D. Power?
J.D. Power 2022 Certified Customer Service Program recognition is based on successful completion of an evaluation and exceeding a customer satisfaction benchmark through a survey of recent servicing interactions. For more information, visit www.jdpower.com/ccc.